This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
This unit covers working effectively in a local government context, including accepting responsibility for own work. It requires an understanding of and support for local government priorities. The unit is appropriate for all council staff particularly those entering local government for the first time.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not applicable.
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
understand the implications of working in the context of local government
understand duty of care requirements
contribute positively to quality improvement and workplace change
work within procedures and policies
manage own work effectively
implement sustainable energy work practices
Context of assessment
On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular:
LGACORE102B Follow defined OHS policies and procedures
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence will need to be gathered over time across a range of variables.
Resource implications
Access to a workplace or simulated case study that incorporates the following resources:
copies of legislation
council business and strategic plans
other policies, procedures and standards
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
prioritising work
communicating need for support
responding to workplace change
reporting accidents and incidents verbally
filling in accident and incident report forms
interpreting instructions
implementing sustainable energy work practice
problem solving
conflict resolution
appropriate software and technology skills
team work and team building
Required Knowledge
council's occupational health and safety policies and procedures
council's environmental policies and procedures
council's quality system policies and procedures
council's emergency procedures
council's organisational structure
communication channels within council
election process
role of councillors and mayor
structure of government in Australia
functions of local government
boundaries of local government
duty of care requirements
council's public liability
sustainable energy work practice techniques
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Policies and procedures may include:
quality system policies and procedures
environmental
accident reports
responsibilities and duties
Communication may include:
verbal: requiring listening, understanding and clear and direct speech
written: requiring attention to the needs of the audience and clear and unambiguous communication of message
face to face
by telephone
Workplace may include:
work site
council section
service
business unit
department
work team
Standards may include:
standards set by work group
organisational policies and procedures
specified work standards
legislation
Australian standards
Factors affecting work requirements may include:
time and weather contingencies
other work demands
Customers may include:
internal
external
Special needs may include:
people with a disability
children
elderly people
people from a non-English speaking background
Accidents and incidents may include:
fires
accidents to members of public or staff
spillages
breakages
bomb threats
robberies
Workplace procedures may include:
environmental procedures, including emergency procedures
sustainable energy work practices
Contributions to review of environmental procedures may include:
suggestions requiring the development of practical and workable solutions
questions
comments
participation in committees
External change may include:
international, national and state changes
changes in society
Workplace change may include:
implementation of new work practices and services
organisational restructures
introduction of new technology or communication systems
amalgamations
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Work reflects understanding of relationship between elected members and council staff.
Responsibilities and duties are performed in accordance with council policies and procedures.
Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.
Communication with council staff is conducted according to organisational protocols and procedures.
Workplace is well organised and safe and is in accordance with relevant standards and policies.
Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.
Council's code of conduct is adhered to.
Instructions are interpreted correctly and checked against prescribed scope and standard of work.
Factors affecting work requirements are identified and appropriate action is taken.
Workload is assessed and prioritised within allocated time frames.
The need for additional support to improve performance is communicated clearly to the appropriate person.
Potential health and safety hazards are identified and responded to in line with council procedures.
Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.
The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.
Requests for assistance from other staff or the public are responded to promptly and appropriately.
Reports on accidents and incidents are provided in accordance with council and legal requirements.
Reports are accurate and comprehensive and clearly distinguish fact and opinion.
Environmental risks and impacts relevant to the specific work being undertaken are identified.
All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.
Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.
Contribution to review of environmental procedures is made within limits of responsibility.
Implications of external change on the council are identified.
Implications of change in the workplace on own job are identified.
Agreed changes to improve work outcomes are acted upon.
Appropriate avenues are accessed to provide suggestions for improvements.
Suggestions for improving the work are contributed in a constructive way.
Work reflects understanding of relationship between elected members and council staff.
Responsibilities and duties are performed in accordance with council policies and procedures.
Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.
Communication with council staff is conducted according to organisational protocols and procedures.
Workplace is well organised and safe and is in accordance with relevant standards and policies.
Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.
Council's code of conduct is adhered to.
Instructions are interpreted correctly and checked against prescribed scope and standard of work.
Factors affecting work requirements are identified and appropriate action is taken.
Workload is assessed and prioritised within allocated time frames.
The need for additional support to improve performance is communicated clearly to the appropriate person.
Potential health and safety hazards are identified and responded to in line with council procedures.
Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.
The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.
Requests for assistance from other staff or the public are responded to promptly and appropriately.
Reports on accidents and incidents are provided in accordance with council and legal requirements.
Reports are accurate and comprehensive and clearly distinguish fact and opinion.
Environmental risks and impacts relevant to the specific work being undertaken are identified.
All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.
Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.
Contribution to review of environmental procedures is made within limits of responsibility.
Implications of external change on the council are identified.
Implications of change in the workplace on own job are identified.
Agreed changes to improve work outcomes are acted upon.
Appropriate avenues are accessed to provide suggestions for improvements.
Suggestions for improving the work are contributed in a constructive way.
Forms
Assessment Cover Sheet
LGACORE104B - Work effectively in local government
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
LGACORE104B - Work effectively in local government
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent